Automatic Line Selection

System Availability: All systems

This feature automatically connects a telephone to a specific line or extension button when the user lifts the handset off-hook, presses the Spkr (speaker) button, or presses a digit on the dial pad (Hot Dialing). This feature is necessary to make telephone operation consistent for the user because a telephone can have up to 20 line and extension buttons. Each telephone can be assigned in system programming with various options that determine what type of line or extension button is selected when the user takes the handset off-hook to make or answer calls.

When answering calls, this option can be set to answer the call or not when a call rings the telephone and the user takes the handset off-hook. If the option is set to not answer automatically, the user can press the ringing button on the telephone to answer manually. With Automatic line selection, if more than one type of call is ringing simultaneously on the telephone, this option selects which type of call will be answered as a priority, then the longest ringing call in that call type will be answered first.

Automatic line selection options are set independently for each telephone, for originating new calls and answering ringing calls. This feature can also be disabled on all or selected telephones to allow users to manually press a button to originate or answer calls.