These are some of the most common
functions/buttons programmed on Digital phones on a CTX phone
system. Your phone may not have all of these buttons programmed
and your phone system may have special programming that changes
the way some of these functions work.
To Answer a Call
When a new call comes in, the line
will flash, if you are not on a call, just pick-up the handset.
The phone will automatically grab the ringing line for you. If
you are on another call, just press the flashing line. The phone
will automatically place your first caller on hold.
To Place a Call
Pick up the handset, press a
phone line that is not lit, and dial the number you wish to
call. In addition you can dial 9 and the number you wish to call
and the phone system will automatically grab the first available
phone line to place your call on.
Transfer a Call
If you need to transfer a caller
to another person, just press the CNF/TRN key. This places the
caller on hold automatically. You will hear dial tone, dial the
extension number, announce the call and hang-up. The call will
ring on the Intercom button of the phone you transferred to.
Voice Mail Transfer
To transfer a caller to someone’s
voicemail, press the VM Transfer button, press their
extension using the number buttons and press the #.
If you are talking on a headset or
using the speakerphone, the Release key will hang-up the line
you are on.
To add another party to our
conversation (conference), press the CNF/TRN button, the caller
you were talking to will be placed on hold and you will hear
dial tone. Dial either the extension number of the next party or
dial the phone number of the person to add. After they pickup,
you can press the CNF/TRN button again to include them into the
call. If the party you wished to add is not available, just
press the blinking line button to get back to your caller. You
may have up to 8 people (including yourself) in a conference
call, with a maximum of 6 outside callers.
Speed Dial Programming
To program a speed dial on your
phone, enter programming mode (press #9876 on your phone). The
phone will display “USER PROGRAMMING MODE.” Press the Spdial
button, enter a speed dial number (100-119), 9 plus the phone
number you wish to dialed (1-213-555-1212 for example), then
press the Spdial button one more time to lock it in. To use a
programmed speed dial, just press the Spdial button plus the
You can use this key to pickup a
ringing extension within your designated group. Press the
button. The caller will be transferred to you.
One Touch Button Programming
To program a one-touch button on
your phone, enter programming mode (press #9876 on your phone).
The phone will display “USER PROGRAMMING MODE.” Press the OTB
button and enter the phone number you wish to dial
(9-1-213-555-1212 for example), then press the OTB button one
more time to lock it in. To use a programmed one-touch button,
just press the OTB button.
Press this button to view the
last number that called you. To view the next most recent call,
press the down volume. To see the status of the call press the
page button. To dial the call displayed, press 9 and the Caller
ID button again.
To retrieve a parked call, if the
light next to the button on your phone is red, simply press the
button to retrieve the call. To retrieve a call parked on
another extension, press the Page Pick-up button and key in the
extension number (exp. 201).
To program the Call Forward
button on your phone, enter programming mode (press #9876 on
your phone). The phone will display “USER PROGRAMMING MODE.”
Press the Call Forward button, enter the extension to forward
all of your calls to, then press the Call Forward button one
more time to lock it in. Press this key to forward all calls to
the extension you programmed. The red light will be on to
remind you that your calls are being forwarded. If the
extension you forwarded calls does not answer and the call is
forwarded to voice mail, the caller will be in your voice mail
box! To turn off call forwarding, simply press the Forward All
button again. For external call forwarding, program the button
with a 91NNNXXXXXXX# for long distance or 9XXXXXXX# for local
Press this button to start
recording your conversation to your voicemail box. You can press
this button to stop recording and to save the conversation or it
will automatically save when you release the call (hang-up). The
recording will appear as a new voicemail message.
Press this button to temporarily
pause the recording of a phone conversation.
You can use this key to pickup
either a ringing extension or a call that was placed on hold on
another extension. Press the button and the extension number.
The caller will be transferred to you.
Allows you to park a call on an
extension or to retrieve a call parked.
To park a call, with the
caller on the line, press the park button and key in the
extension. You will hear a confirmation tone. Hang up the call.
To retrieve a parked
call, if the light next to the button on your phone is red,
simply press the button to retrieve the call. To retrieve a call
parked on another extension, press the Park button and key in
the extension number (exp. 201).
Press this key and speak into the
handset. This will announce over all phones. Please use the
Release Button to hang up.